FAQ

I'd like to integrate my incident management system! What do I do?

Simply talk to us - we'll help!

How do I authenticate?

We offer OAuth authentication. We will help you with that process.
For your DEV environment we also offer basic Auth so you can get started quickly.

I looked at your documentation and we don't have a field called 'description'. Where I'm from, we call it 'title'.

Not to worry. Different strokes for different incident management systems. We offer mapping functionality that will translate fieldnames and values back and forth between your system and MyIT. That should save you some time and headaches.

Just provide us with a mapping table à la
$fieldNameWeDontKnow = $fieldNameWeKnow | $AllPossibleValues
and we'll take it from there.

What do you need from me?

We need a way to talk to you when one of our agents assigns an incident to you or if there are changes on an incident you sent us. We do this by sending you a request (see the concerned sections in the documentation) with the info you need. To do that, we need an endpoint from you as well as a way to authenticate.