Summit Tech Help Committee

STHC is a simple tech support ticketing system running on Google App Engine. Here's the general program flow, to get an idea.

User logs into Google account -> Fills out Ticket -> Ticket is emailed to Google Groups -> Google Groups dispatches ticket to committee members

Make STHC your own!

It's easy to implement STHC at your own school and organization!

• Fork this repo
• Create an instance on Google App Engine for Python (it's free!)
• Edit the app.yaml file accordingly
• Change the email senders found in the Python code
• Deploy!

app.yaml

'application: s-t-h-c'

Change this to the name of your own Appspot instance

- url: /.*
  script: s-t-h-c.application

Change this to the name of your own Python script, after forking (optional, but keeps things organized)

s-t-h-c.py

sender_address ="Summit Tech Help Bot <[email protected]>"
reciever_address="Summit Tech Help Google Group <[email protected]>"

Change the sender_address and receiver_address to your own organization. Please, please, please, remember to do this!

s-t-h-c Google Chrome Extension

Now you can simply send support tickets from your browser.

Documentation coming soon! The current build has some bugs regarding authentication, so its bound to break.

License

The MIT License (MIT)

Copyright (c) 2013 Ajay Ramesh

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.