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Helpdesk process for SR2024 #202

Merged
merged 11 commits into from
Mar 31, 2024
Merged

Helpdesk process for SR2024 #202

merged 11 commits into from
Mar 31, 2024

Commits on Mar 19, 2024

  1. Tweak / update helpdesk role definitions

    @RealOrangeOne
    RealOrangeOne committed Mar 19, 2024
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  2. Remove kit loan extensions

    @RealOrangeOne
    RealOrangeOne committed Mar 19, 2024
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  3. Unify kit return docs

    @RealOrangeOne
    RealOrangeOne committed Mar 19, 2024
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  4. Further updates to helpdesk procedures

    @RealOrangeOne
    RealOrangeOne committed Mar 19, 2024
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Commits on Mar 26, 2024

  1. Add docs for the ticketing system

    @RealOrangeOne
    RealOrangeOne committed Mar 26, 2024
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  2. Ensure reception are aware they will need to do kit return

    @RealOrangeOne
    RealOrangeOne committed Mar 26, 2024
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  3. Remove remaining references to kit loan extension

    @RealOrangeOne
    RealOrangeOne committed Mar 26, 2024
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Commits on Mar 28, 2024

  1. Fix typos 

    Co-authored-by: Karina J. Kwiatek <[email protected]>
    @RealOrangeOne @raccube
    RealOrangeOne and raccube committed Mar 28, 2024
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  2. Require input from supervisor for team name changes

    @RealOrangeOne
    RealOrangeOne committed Mar 28, 2024
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  3. Fix text spacing in diagram

    @RealOrangeOne
    RealOrangeOne committed Mar 28, 2024
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  4. Fix typo

    @RealOrangeOne
    RealOrangeOne committed Mar 28, 2024
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