-
Notifications
You must be signed in to change notification settings - Fork 81
FAQ
Sometimes, the verification process might not go as smoothly as expected, but there's no need to worry. We're here to assist. There are common issues that users may encounter, each of which can be resolved with ease.
Please review your order details carefully. If you find a gift code, proceed to https://havoc.app/account/redeem and redeem it there.
This problem is infrequently reported by users. Ensure you can connect to Internet.
Due to the anti-piracy mechanism requiring periodic upgrades, please update your application version to activate the license.
You have to use Safari to login to your Havoc account and disable “Private Browsing” for TrollRecorder to access your account.
If the above solutions do not resolve your issue, you have the option to request a refund. Please contact us through the email address provided within the app. The refund process may take up to 7 days to initiate, and it could be an additional 30 days before your payment provider processes the refund and returns the funds to your account.
Due to limitations with Havoc, we're unable to sign you out directly.
Visit: https://havoc.app/auth/signin
Please log out by tapping the sign-out button found in the menu when you tap on your avatar on the Havoc home page, using Safari.
少数情况下，应用程序可能无法验证你的购买。请参考下面的内容。
进入 iOS 设置，蜂窝网络，打开 “巨魔录音机” 的联网权限。
请仔细检查您的订单详情。如果你的订单包含一串代码，则表明你购买的商品为兑换授权的礼品码。请前往 https://havoc.app/account/redeem 兑换。
部分用户在连接到授权服务器时会出现错误。请确保你能够连接到互联网。
不要对自己的 🪜 太有自信，也许你需要关掉再试试。
由于反盗版机制需要不定期升级，请更新您的应用程序版本以激活授权。
你需要使用 Safari 登录你的 Havoc 账户，并关闭 “无痕浏览”，使 TrollRecorder 能够访问你的购买信息。
参见下文 “账户管理” 一节。
如果上述解决方案未能解决你的问题，你可以申请退款。请通过应用程序内提供的电子邮件地址与我们联系。退款申请过程可能需要最多 7 天时间，之后你的支付提供商将会处理退款并将资金返回到你的账户。资金到账可能还需要额外的 30 天。
受限于 Havoc 平台，我们无法为你登出。请使用系统浏览器 Safari 访问 https://havoc.app/auth/signin 登出后操作。