FAQ

简体中文版本

Why Verification Failed

Sometimes, the verification process might not go as smoothly as expected, but there's no need to worry. We're here to assist. There are common issues that users may encounter, each of which can be resolved with ease.

Purchased a Gift Code without Registering It with a Havoc Account

Please review your order details carefully. If you find a gift code, proceed to https://havoc.app/account/redeem and redeem it there.

Having Difficulty Connecting to the DRM Server

This problem is infrequently reported by users. Ensure you can connect to Internet.

Outdated Version

Due to the anti-piracy mechanism requiring periodic upgrades, please update your application version to activate the license.

Safari & Private Browsing

You have to use Safari to login to your Havoc account and disable “Private Browsing” for TrollRecorder to access your account.

Still Have Problems?

If the above solutions do not resolve your issue, you have the option to request a refund. Please contact us through the email address provided within the app. The refund process may take up to 7 days to initiate, and it could be an additional 30 days before your payment provider processes the refund and returns the funds to your account.

Account Management

I want to use another account

Due to limitations with Havoc, we're unable to sign you out directly.

Visit: https://havoc.app/auth/signin

Please log out by tapping the sign-out button found in the menu when you tap on your avatar on the Havoc home page, using Safari.