FAQ

Why Verification Failed

Sometimes, the verification process might not go as smoothly as expected, but there's no need to worry. We're here to assist. There are common issues that users may encounter, each of which can be resolved with ease.

• Purchased a Gift Code Without Registering It with a Havoc Account

Please review your order details carefully. If you find a gift code, proceed to https://havoc.app/account/redeem and redeem it there.

• Difficulty Connecting to the DRM Server

This problem is infrequently reported by users. Ensure you can connect to internet.

If the above solutions do not resolve your issue, you have the option to request a refund. Please contact us through the email address provided within the app. The refund process may take up to 7 days to initiate, and it could be an additional 30 days before your payment provider processes the refund and returns the funds to your account.

为什么验证失败

少数情况下，应用程序可能无法验证你的购买。请参考下面的内容。

• 购买了礼品码

请仔细检查您的订单详情。如果你的订单包含一串代码，则表明你购买的商品为兑换授权的礼品码。请前往 https://havoc.app/account/redeem 兑换。

• 无法连接到验证服务器

部分用户在连接到授权服务器时会出现错误。请确保你能够连接到互联网。

如果上述解决方案未能解决你的问题，你可以申请退款。请通过应用程序内提供的电子邮件地址与我们联系。退款申请过程可能需要最多 7 天时间，之后你的支付提供商将会处理退款并将资金返回到你的账户。资金到账可能还需要额外的 30 天。