[HELP] Bacnet connector not working. Devices not connecting.

[KIOfmorenocruz]

Describe the issue
I can’t make the BACnet connector work. ThingsBoard IoT gateway is running on a revolution Pi. We have a network full of devices and we only receive the response from one (in the screenshot you can see the IP) and none of them is able to receive the proper confirmation and to pull the telemetry. Even writing that IP in the devices list of the bacnet.json. The other devices do not show up.
Is there something in the connector config json wrong? is it a known bug?

Configuration

{
"thingsboard": {
"host": "abc.xyz",
"port": 8883,
"remoteShell": true,
"remoteConfiguration": true,
"statistics": {
"enable": true,
"statsSendPeriodInSeconds": 3600,
"commands": []
},
"deviceFiltering": {
"enable": false,
"filterFile": "list.json"
},
"maxPayloadSizeBytes": 8196,
"minPackSendDelayMS": 50,
"minPackSizeToSend": 500,
"checkConnectorsConfigurationInSeconds": 60,
"handleDeviceRenaming": true,
"security": {
"type": "accessToken",
"accessToken": "xxx",
"caCert": "ca.crt"
},
"qos": 1,
"checkingDeviceActivity": {
"checkDeviceInactivity": false,
"inactivityTimeoutSeconds": 200,
"inactivityCheckPeriodSeconds": 500
},
"ts": 1729001934166,
"rateLimits": "DEFAULT_TELEMETRY_RATE_LIMIT",
"dpRateLimits": "DEFAULT_TELEMETRY_DP_RATE_LIMIT",
"messagesRateLimits": "DEFAULT_MESSAGES_RATE_LIMIT",
"deviceMessagesRateLimits": "DEFAULT_MESSAGES_RATE_LIMIT",
"deviceRateLimits": "DEFAULT_TELEMETRY_RATE_LIMIT",
"deviceDpRateLimits": "DEFAULT_TELEMETRY_DP_RATE_LIMIT"
},
"grpc": {
"enabled": false,
"serverPort": 9595,
"keepaliveTimeMs": 10000,
"keepaliveTimeoutMs": 5000,
"keepalivePermitWithoutCalls": true,
"maxPingsWithoutData": 0,
"minTimeBetweenPingsMs": 10000,
"minPingIntervalWithoutDataMs": 5000,
"keepAliveTimeMs": 10000,
"keepAliveTimeoutMs": 5000,
"ts": 1729424816977
},
"logs": { xxx },
"storage": {
"type": "file",
"read_records_count": 100,
"max_records_count": 10000,
"ts": 1729001934166,
"data_folder_path": "./data/",
"max_file_count": 10,
"max_read_records_count": 10,
"max_records_per_file": 10000,
"data_file_path": "./data/data.db",
"messages_ttl_check_in_hours": 1,
"messages_ttl_in_days": 7
},
"mode": "basic"
}

Connector name (If you need help with some connector/converter):
Bacnet

Error traceback (If it was raised):

Versions (please complete the following information):
Latest

[imbeacon]

Hi @KIOfmorenocruz,

Thank you for your interest in ThingsBoard IoT Gateway.
In your connector configuration - I cannot see any related to the data collection configs sections, like timeseries, attributes, etc. You can use the following config as a reference to configure devices that you want connect to - https://github.com/thingsboard/thingsboard-gateway/blob/master/thingsboard_gateway/config/bacnet.json