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incidentRestAPI.yml
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incidentRestAPI.yml
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openapi: '3.0.2'
info:
title: Incident REST API
description: handles communication between the MyIT incident system and partner systems.
version: '1.0.0'
servers:
- url: https://<MyIT-url>/api/x_ssagd_inc_rest/rest
security:
- BasicAuth: []
paths:
/incident:
post:
summary: create a new incident
description: creates a new incident in myIT and returns said incident.
requestBody:
description: The values to intially write to the incident.
content:
application/json:
schema:
type: object
properties:
partnerId:
description: the id of the partner system, agreed upon with the MyIT team.
example: "SystemX"
type: string
partnerIncidentId:
description: your internal id of the incident, for your reference. Note that this must be unique. Once an incident is closed however - the id is freed up again.
example: "1234567890"
type: string
channel:
description: possible values are 'monitoring' or 'vendor'. If you are an external vendor, please choose 'vendor'. If you are an internal event-monitoring system, please choose 'monitoring'.
example: "vendor"
type: string
description:
description: the descriptive title of the incident.
example: "Some problem with something"
type: string
short_description:
description: the description of the incident, describing the situation in detail.
example: "There is a complicated problem with the incident rest api - HELP!"
type: string
location:
description: the name or sys-id of the concerned location. If you don't know what to put here, please ask your swisspost contact.
example: "afeeadcb8776c6103efc00000000"
type: string
cmdb_ci:
description: the name or sys-id of the concerned configuration item. If you don't know what to put here, please ask your swisspost contact.
example: "w010xq"
type: string
causing_ci:
description: the name or sys-id of the underlying causing configuration item. If you don't know what to put here, please ask your swisspost contact. This is mandatory only for systems of channel 'monitoring'.
example: "w010xq"
type: string
attachments:
description: any attachments you'd like to add to the incident. The content must be base64 encoded.
type: array
items:
type: object
properties:
fileName:
description: the name of the file
example: "picture_of_the_problem.png"
type: string
content_type:
description: the mime type of the file
example: "image/png"
type: string
content:
type: string
description: the content of the file in base64
example: c25lYWt5
format: byte
required:
- partnerId
- partnerIncidentId
- channel
- description
- short_description
responses:
'200':
description: the created incident
content:
application/json:
schema:
type: object
properties:
metadata:
type: object
example: {
"config": "SystemX",
"partnerId": "SystemX",
"server_system_time": "2020-10-24T06:23:41.089Z"
}
message:
type: string
example: "Incident 00000000000000000000000000000001 created."
data:
type: object
example: {
"incidentId": "6d101e0487e3ca903ef00000000000",
"number": "INC0000001",
"channel" : "vendor",
"partnerIncidentId": "1234567890",
"description" : "Some problem with something",
"short_description": "There is a complicated problem with the incident rest api - HELP!",
"state": 1,
"opened_at": "1997-09-08T05:55:00Z",
"sys_updated_on": "2024-07-17T14:36:59Z",
"opened_by": {
"first_name": "Example",
"last_name": "Name",
"user_name": "example_name"
},
"assignment_group": {
"description": "Example group",
"name": "Example groupname"
},
"location": {
"city": "Bern",
"cmn_location_type": "room",
"country": "Switzerland",
"full_name": "CH/Bern/Viktoriastrasse 21/Viktoriastrasse 21/1.UG/001",
"name": "001"
},
"causing_ci": {
"asset_tag": "123456789",
"model_id": {
"display_name": "Lenovo ThinkPad P16 Gen1",
"name": "ThinkPad P16 Gen1",
"sys_id": "70a44cbf87f739d06d000000000000",
},
"name": "example hostname",
"operational_status": 1,
"serial_number": "ABCD12345",
"sys_id": "acba0c3f87ff75503ef0000000000000",
},
"attachments": [
{
"filename": "thisIsAFileName.pdf",
"content_type": "application/pdf",
"download_url": "https://<MyIT-url>/sys_attachment.do?sys_id=12f0297d87544e12334567890000000",
"sys_id": "12f0297d87544e12334567890000000"
},
{
"filename": "picture_of_the_problem.png",
"content_type": "image/png",
"download_url": "https://<MyIT-url>/sys_attachment.do?sys_id=12f0297d87544e12334567890000001",
"sys_id": "12f0297d87544e12334567890000001"
},
]
}
'400':
description: bad request
content:
application/json:
schema:
type: object
properties:
name:
type: string
example: "MyItRestException"
message:
type: string
example: "'partnerId' not specified"
status:
type: integer
example: 400
'401':
description: unauthorized
content:
application/json:
schema:
type: object
properties:
error:
type: object
example: {
"message": "User Not Authenticated",
"detail": "Required to provide Auth information"
}
status:
type: string
example: "failure"
'500':
description: internal server error
content:
application/json:
schema:
type: object
properties:
name:
type: string
example: "MyItRestException"
message:
type: string
example: "The action failed due to a business rule. Message: [\"short_description is mandatory.\",\"partnerIncidentId is mandatory.\"]"
status:
type: integer
example: 500
get:
summary: fetch an existing incident
description: Requires 'partnerId' AND either 'incidentId' OR 'partnerIncidentId' and returns the corresponding incident.
parameters:
- name: partnerId
in: query
required: true
description: The id of the partner system, to be agreed upon with the MyIT team.
example: "SystemX"
schema:
type: string
- name: incidentId
in: query
required: true
description: The MyIT-internal id of the incident.
example: 6d101e0487e3ca903ef00000000000
schema:
type: string
- name: partnerIncidentId
in: query
required: true
description: your internal id of the incident, for your reference. Note that this must be unique. Once an incident is closed however - the id is freed up again.
example: "1234567890"
schema:
type: string
responses:
'200':
description: the incident corresponding to the incidentId or partnerIncidentId.
content:
application/json:
schema:
type: object
properties:
metadata:
type: object
example: {
"config": "SystemX",
"partnerId": "SystemX",
"server_system_time": "2020-10-24T06:23:41.089Z"
}
data:
type: object
example: {
"incidentId": "6d101e0487e3ca903ef00000000000",
"number": "INC0000001",
"partnerIncidentId": "12345",
"short_description": "descriptive text",
"state": 1,
"opened_at": "1997-09-08T05:55:00Z",
"sys_updated_on": "2024-07-17T14:36:59Z",
"u_current_workplace": "workplace 123",
"opened_by": {
"first_name": "Example",
"last_name": "Name",
"user_name": "example_name"
},
"assignment_group": {
"description": "Example group",
"name": "Example groupname"
},
"causing_ci": {
"asset_tag": "123456789",
"model_id": {
"display_name": "Lenovo ThinkPad P16 Gen1",
"name": "ThinkPad P16 Gen1",
"sys_id": "70a44cbf87f739d06d000000000000",
},
"name": "example hostname",
"operational_status": 1,
"serial_number": "ABCD12345",
"sys_id": "acba0c3f87ff75503ef0000000000000",
},
"attachments": [
{
"filename": "thisIsAFileName.pdf",
"content_type": "application/pdf",
"download_url": "https://<MyIT-url>/sys_attachment.do?sys_id=12f0297d87544e12334567890000000",
"sys_id": "12f0297d87544e12334567890000000"
}
]
}
'400':
description: bad request
content:
application/json:
schema:
type: object
properties:
error:
type: object
example: "MyItRestException"
message:
type: string
example: "'partnerId' not specified"
status:
type: integer
example: 400
'401':
description: unauthorized
content:
application/json:
schema:
type: object
properties:
error:
type: object
example: {
"message": "User Not Authenticated",
"detail": "Required to provide Auth information"
}
status:
type: string
example: "failure"
patch:
summary: update an incident
description: updates an incident that already exists in myIT. 'partnerId' AND 'incidentId' OR 'partnerIncidentId' must either be in the body or the query params.
requestBody:
content:
application/json:
schema:
type: object
properties:
partnerId:
description: the id of the partner system, agreed upon with the MyIT team.
example: "SystemX"
type: string
incidentId:
description: The MyIT-internal id of the incident.
example: 43c569a98771f5106dc8630000000000
type: string
partnerIncidentId:
description: your internal id of the incident, for your reference. Note that this must be unique. Once an incident is closed however - the id is freed up again.
example: "1234567890"
type: string
short_description:
type: string
description: example field to update
example: this is an updated description of the problem
required:
- partnerId
- incidentId
- partnerIncidentId
responses:
'200':
description: the updated incident
content:
application/json:
schema:
type: object
properties:
metadata:
type: object
example: {
"config": "SystemX",
"partnerId": "SystemX",
"server_system_time": "2020-10-24T06:23:41.089Z"
}
message:
type: string
example: "Incident 43c569a98771f5106dc8630000000000 updated."
data:
type: object
example: {
"incidentId": "6d101e0487e3ca903ef00000000000",
"number": "INC0000001",
"partnerIncidentId": "1234567890",
"short_description": "this is an updated description of the problem",
"state": 1,
"opened_at": "1997-09-08T05:55:00Z",
"sys_updated_on": "2024-07-17T14:36:59Z",
"opened_by": {
"first_name": "Example",
"last_name": "Name",
"user_name": "example_name"
},
"assignment_group": {
"description": "Example group",
"name": "Example groupname"
},
"causing_ci": {
"asset_tag": "123456789",
"model_id": {
"display_name": "Lenovo ThinkPad P16 Gen1",
"name": "ThinkPad P16 Gen1",
"sys_id": "70a44cbf87f739d06d000000000000",
},
"name": "example hostname",
"operational_status": 1,
"serial_number": "ABCD12345",
"sys_id": "acba0c3f87ff75503ef0000000000000",
},
"attachments": [
{
"filename": "thisIsAFileName.pdf",
"content_type": "application/pdf",
"download_url": "https://<MyIT-url>/sys_attachment.do?sys_id=12f0297d87544e12334567890000000",
"sys_id": "12f0297d87544e12334567890000000"
}
]
}
'400':
description: bad request
content:
application/json:
schema:
type: object
properties:
name:
type: string
example: "MyItRestException"
message:
type: string
example: "'partnerId' not specified"
status:
type: integer
example: 400
'401':
description: unauthorized
content:
application/json:
schema:
type: object
properties:
error:
type: object
example: {
"message": "User Not Authenticated",
"detail": "Required to provide Auth information"
}
status:
type: string
example: "failure"
/incident/addAttachment:
patch:
summary: add attachments
description: adds attachments to an incident that already exists in myIT. 'partnerId' AND either 'incidentId' OR 'partnerIncidentId' must either be in the body or the query params. Any attachments must be base64 encoded.
requestBody:
content:
application/json:
schema:
type: object
properties:
partnerId:
description: the id of the partner system, agreed upon with the MyIT team.
example: "SystemX"
type: string
incidentId:
description: The MyIT-internal id of the incident.
example: 6d101e0487e3ca903ef00000000000
type: string
partnerIncidentId:
description: your internal id of the incident, for your reference. Note that this must be unique. Once an incident is closed however - the id is freed up again.
example: "1234567890"
type: string
attachments:
description: any attachments you'd like to add to the incident. The content must be base64 encoded.
type: array
items:
type: object
properties:
fileName:
description: the name of the file
example: "picture_of_the_problem.png"
type: string
content_type:
description: the mime type of the file
example: "image/png"
type: string
content:
type: string
description: the content of the file in base64
example: c25lYWt5
format: byte
responses:
'200':
description: the updated incident
content:
application/json:
schema:
type: object
properties:
metadata:
type: object
example: {
"Caveat": "THIS IS PRE-ALPHA CODE AND SUBJECT TO CHANGE AT ANY TIM(E)!",
"git": "IncidentRestApi-0.0.1+70-dd86b01-dirty",
"build": "2023-10-24T14:54:24.706Z",
"config": "systemId",
"partnerId": "systemId",
"server_system_time": "2023-10-27T07:02:46.583Z"
}
message:
type: string
example: "Attachment(s) added to Incident 43c569a98771f5106dc8630000000000."
data:
type: object
example: {
"number": "INC0000001",
"short_description": "short description",
"priority": 4,
"opened_by:": {
"active": true,
"sys_class_name": "sys_user",
"sys_id": "a6fb235587fc71503efcec000000000"
},
"severity": 3,
"opened_at": "2023-10-10T07:22:04Z",
"category": "service_request",
"incident_id": "43c569a98771f5106dc8630000000000",
"class": "incident",
"attachments": [
{
"filename": "thisIsAFileName.txt",
"content_type": "application/json",
"download_url": "https://<MyIT-url>/sys_attachment.do?sys_id=af0192da874481234567890123456789",
"sys_id": "af0192da874481234567890123456789"
}
]
}
'400':
description: bad request
content:
application/json:
schema:
type: object
properties:
name:
type: string
example: "MyItRestException"
message:
type: string
example: "content of attachment thisIsAFileName.txt is not valid base64."
status:
type: integer
example: 400
'401':
description: unauthorized
content:
application/json:
schema:
type: object
properties:
error:
type: object
example: {
"message": "User Not Authenticated",
"detail": "Required to provide Auth information"
}
status:
type: string
example: "failure"
/incident/addWorknote:
patch:
summary: add a worknote
description: adds a worknote to an incident that already exists in myIT. PartnerId AND either IncidentId OR partnerIncidentId must either be in the body or the query params.
requestBody:
content:
application/json:
schema:
type: object
properties:
partnerId:
type: string
incidentId:
type: string
partnerIncidentId:
type: string
worknote:
type: string
responses:
'200':
description: the updated incident
content:
application/json:
schema:
type: object
properties:
metadata:
type: object
example: {
"Caveat": "THIS IS PRE-ALPHA CODE AND SUBJECT TO CHANGE AT ANY TIM(E)!",
"git": "IncidentRestApi-0.0.1+70-dd86b01-dirty",
"build": "2023-10-24T14:54:24.706Z",
"config": "systemId",
"partnerId": "systemId",
"server_system_time": "2023-10-27T07:02:46.583Z"
}
message:
type: string
example: "Worknote added to incident 43c569a98771f5106dc8630000000000."
data:
type: object
example: {
"number": "INC0000001",
"short_description": "short description",
"priority": 4,
"opened_by:": {
"active": true,
"sys_class_name": "sys_user",
"sys_id": "a6fb235587fc71503efcec000000000"
},
"severity": 3,
"opened_at": "2023-10-10T07:22:04Z",
"category": "service_request",
"incident_id": "43c569a98771f5106dc8630000000000",
"class": "incident",
"worknotes": [
{
"sys_id" : "ta6fb235587fc71503efcec000000123",
"sys_created_by" : "admin.user",
"sys_created_on" : "2024-01-24T06:29:35Z",
"value" : "worknote detailing progress on incident\r\nTest"
}
]
}
'400':
description: bad request
content:
application/json:
schema:
type: object
properties:
name:
type: string
example: "MyItRestException"
message:
type: string
example: "No worknote found in request body."
status:
type: integer
example: 400
'401':
description: unauthorized
content:
application/json:
schema:
type: object
properties:
error:
type: object
example: {
"message": "User Not Authenticated",
"detail": "Required to provide Auth information"
}
status:
type: string
example: "failure"
/incident/addComment:
patch:
summary: add a comment
description: adds a comment to an incident that already exists in myIT. 'partnerId' AND either 'incidentId' OR 'partnerIncidentId' must either be in the body or the query params.
requestBody:
content:
application/json:
schema:
type: object
properties:
partnerId:
type: string
incidentId:
type: string
partnerIncidentId:
type: string
comment:
type: string
responses:
'200':
description: the updated incident
content:
application/json:
schema:
type: object
properties:
metadata:
type: object
example: {
"Caveat": "THIS IS PRE-ALPHA CODE AND SUBJECT TO CHANGE AT ANY TIM(E)!",
"git": "IncidentRestApi-0.0.1+70-dd86b01-dirty",
"build": "2023-10-24T14:54:24.706Z",
"config": "systemId",
"partnerId": "systemId",
"server_system_time": "2023-10-27T07:02:46.583Z"
}
message:
type: string
example: "Comment added to incident 43c569a98771f5106dc8630000000000."
data:
type: object
example: {
"number": "INC0000001",
"short_description": "short description",
"priority": 4,
"opened_by:": {
"active": true,
"sys_class_name": "sys_user",
"sys_id": "a6fb235587fc71503efcec000000000"
},
"severity": 3,
"opened_at": "2023-10-10T07:22:04Z",
"category": "service_request",
"incident_id": "43c569a98771f5106dc8630000000000",
"class": "incident",
"comments": [
{
"sys_id" : "ta6fb235587fc71503efcec000000123",
"sys_created_by" : "admin.user",
"sys_created_on" : "2024-01-24T06:29:35Z",
"value" : "Customer-facing comment, detailing progress on incident\r\nTest"
}
]
}
'400':
description: bad request
content:
application/json:
schema:
type: object
properties:
name:
type: string
example: "MyItRestException"
message:
type: string
example: "comment must be of type string."
status:
type: integer
example: 400
'401':
description: unauthorized
content:
application/json:
schema:
type: object
properties:
error:
type: object
example: {
"message": "User Not Authenticated",
"detail": "Required to provide Auth information"
}
status:
type: string
example: "failure"
/incident/resolve:
patch:
summary: resolve an incident
description: resolves an incident in myIT. Requires a worknote. PartnerId AND either IncidentId OR partnerIncidentId must either be in the body or the query params.
requestBody:
content:
application/json:
schema:
type: object
properties:
partnerId:
type: string
incidentId:
type: string
partnerIncidentId:
type: string
worknote:
type: string
required:
- partnerId
- incidentId
- partnerIncidentId
- worknote
responses:
'200':
description: the resolved incident
content:
application/json:
schema:
type: object
properties:
metadata:
type: object
example: {
"Caveat": "THIS IS PRE-ALPHA CODE AND SUBJECT TO CHANGE AT ANY TIM(E)!",
"git": "IncidentRestApi-0.0.1+70-dd86b01-dirty",
"build": "2023-10-24T14:54:24.706Z",
"config": "systemId",
"partnerId": "systemId",
"server_system_time": "2023-10-27T07:02:46.583Z"
}
message:
type: string
example: "Incident 43c569a98771f5106dc8630000000000 resolved."
data:
type: object
example: {
"number": "INC0000001",
"short_description": "short description",
"priority": 4,
"opened_by:": {
"active": true,
"sys_class_name": "sys_user",
"sys_id": "a6fb235587fc71503efcec000000000"
},
"severity": 3,
"opened_at": "2023-10-10T07:22:04Z",
"category": "service_request",
"incident_id": "43c569a98771f5106dc8630000000000",
"class": "incident",
"worknotes": [
{
"sys_id" : "ta6fb235587fc71503efcec000000123",
"sys_created_by" : "admin.user",
"sys_created_on" : "2024-01-24T06:29:35Z",
"value" : "reason for reopening incident\r\nTest"
}
]
}
'400':
description: bad request
content:
application/json:
schema:
type: object
properties:
name:
type: string
example: "MyItRestException"
message:
type: string
example: "No worknote found in request body."
status:
type: integer
example: 400
'401':
description: unauthorized
content:
application/json:
schema:
type: object
properties:
error:
type: object
example: {
"message": "User Not Authenticated",
"detail": "Required to provide Auth information"
}
status:
type: string
example: "failure"
/incident/reopen:
patch:
summary: reopen an incident
description: Reopens an incident in myIT that has status 'resolved'. Requires a worknote. PartnerId AND either IncidentId OR partnerIncidentId must either be in the body or the query params.
requestBody:
content:
application/json:
schema:
type: object
properties:
partnerId:
type: string
incidentId:
type: string
partnerIncidentId:
type: string
worknote:
type: string
required:
- partnerId
- incidentId
- partnerIncidentId
- worknote
responses:
'200':
description: the reopened incident
content:
application/json:
schema:
type: object
properties:
metadata:
type: object
example: {
"Caveat": "THIS IS PRE-ALPHA CODE AND SUBJECT TO CHANGE AT ANY TIM(E)!",
"git": "IncidentRestApi-0.0.1+70-dd86b01-dirty",
"build": "2023-10-24T14:54:24.706Z",
"config": "systemId",
"partnerId": "systemId",
"server_system_time": "2023-10-27T07:02:46.583Z"
}
message:
type: string
example: "Incident 43c569a98771f5106dc8630000000000 reopened."
data:
type: object
example: {
"number": "INC0000001",
"short_description": "short description",
"priority": 4,
"opened_by:": {
"active": true,
"sys_class_name": "sys_user",
"sys_id": "a6fb235587fc71503efcec000000000"
},
"severity": 3,
"opened_at": "2023-10-10T07:22:04Z",
"category": "service_request",
"incident_id": "43c569a98771f5106dc8630000000000",
"class": "incident",
"worknotes": [
{
"sys_id" : "ta6fb235587fc71503efcec000000123",
"sys_created_by" : "admin.user",
"sys_created_on" : "2024-01-24T06:29:35Z",
"value" : "reason for reopening incident\r\nTest"
}
]
}
'400':
description: bad request
content:
application/json:
schema:
type: object
properties:
name:
type: string
example: "MyItRestException"
message:
type: string
example: "No worknote found in request body."
status:
type: integer
example: 400
'401':
description: unauthorized
content:
application/json:
schema:
type: object
properties:
error:
type: object
example: {
"message": "User Not Authenticated",
"detail": "Required to provide Auth information"
}
status:
type: string
example: "failure"
/callback:
post:
summary: Notification via POST request
description: Sends a POST request to the partner's callback URL when an incident changes containing the complete incident.
requestBody:
description: The incident data sent to the callback URL.
content:
application/json:
schema:
type: object
properties: