[Use Case] Surviving family member needs to cancel a subscription access via an account of the deceased person

[gffletch]

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Roles involved:
*** Deceased loved one
*** Surviving family member

Dependencies:
*** mobile network operator
*** mobile device
*** digital access to a service

Additional context:
Deceased loved one has digital subscriptions or other services with re-occurring charges. For example, medical supplements that are delivered monthly.

The goal of the interaction:
How to gain access to the digital subscription in order to cancel the re-occurring charges? Often times, digital access requires a one-time-password sent to the deceased person's phone.

What actually happened:
Surviving family member had access to the deceased person's phone including the ability to unlock the phone and get access to the sent OTPs. Lack of access to the phone would substantially increased the hassle to include calling the provider of services, proving death of the deceased, cancelling the charges and the account, etc.

Qualitative assessment of what went wrong, what would have helped, etc.:
There are some privacy implications in this scenario. The deceased had previously provided access to the surviving family member with access to their device. This is not always the case.

Also, what should the solution be? Canceling the one account and opening a new one is a significant hassle rather than just modifying the existing account (if access can be established). Can we make it easier in these situation to convert one account into a new account so the account of the deceased can be deleted.