Fault event codes

Fault Event Codes

This document discusses the various fault codes generated by the Pod on failures while PDM Ref Codes discusses how the fault codes encoded in the detailed Type 2 Pod info response returned on Pod faults are used to generate the Ref codes creating for an encoded description of a particular Pod failure instance.

Background

Pods are continually performing a variety of safety checks and if a potential problem is found, the Pod will enter a fault state where all insulin delivery is halted and the Pod emits a continuous screeching tone (i.e., it becomes a "screamer") until the Pod is successfully deactivated or a paper clip or other similar item is used to press on the manual alarm shut-off port on the bottom of the Pod. The alarm shut-off port is on the opposite side of the fill port and can be found by peeling back the adhesive pad from the bottom of the Pod at the square end. There is a unique byte code returned for each type of pod internal error fault as described in the table below.

Types of Pod Faults

For an Empty reservoir failure the Pod generates an 024 fault code and for an Pod expired (80 hours) failure the Pod generates an 028 fault code, but neither of these fault codes are ever actually displayed by the Eros PDM or the Loop app, but they are for the Dash versions of both. The Eros PDM and the Loop app also don't display the fault code for an occlusion fault, but the Eros PDM will treat only an 020 fault as an occlusion fault while the Loop app traditionally also treated an additional 9 fault codes (090, 096, 097, 098, 102, 103, 104, 105, 106) as occlusion faults. See Occlusion Fault Reporting for details on how occlusion faults are reported in a PDM Ref Code.

Pod Fault Code Table

The known Pod fault codes are listed in the following table as both decimal and hex values in numeric order. The firmware discovery interpretations were obtained from an examination of the Pod firmware as obtained from this Loop Swift source file. This table also includes some additional information obtained from previous discussions with Insulet tech support reps for selected fault codes as reported in this FUDiabetes article. Values not shown indicates that this fault code was not found in the reference 2.7.0 Pod firmware nor was there any additional information for on this fault code derived from other sources. Decimal fault values less than 152 are common to both Eros and DASH pods while values more than 152 are BLE specific pod faults obtained from an examination of the DASH PDM firmware.

Internal Pod Fault	Hex Value	Pod Firmware Discovery	Additional Information
000	0x00	Not used by Pod firmware for errors	Used in PDM Ref Codes for Occlusions in alarm history
001	0x01	Flash erase failed
002	0x02	Flash store failed
003	0x03	Basal subcommand table corruption
004	0x04	Basal ppulse corruption
005	0x05	Basal step corruption
006	0x06	RTC interrupt or pump encoder table corruption
007	0x07	Wire overdriven timeout
008	0x08	Invalid beep value
009	0x09	Invalid beep repeat pattern value
010	0x0A	Temp basal step corruption
011	0x0B	Temp basal subcommand table corruption
013	0x0D	Reset due to COP
014	0x0E	Reset due to illegal opcode
015	0x0F	Reset due to illegal address
016	0x10	Reset due to SAWCOP	Safety check, Computer Operating Properly reset; CPU taking too long for some operation
017	0x11	Bolus step corruption
018	0x12	Reset due to Low Voltage Detect	More likely on third day of use due to low batteries and/or static electricity
019	0x13	Message length too long
020	0x14	Occluded	Reported as "Occlusion detected"
021	0x15	Bolus program corruption
022	0x16	Bolus log corruption	Safety check
023	0x17	Corruption in a validated table
024	0x18	Reservoir empty or exceeded maximum pulse delivery	Reported as "Empty reservoir"
025	0x19	Load error before starting pulse
026	0x1A	Power Switch Array problem before starting pulse
027	0x1B	Tick count unexpectedly not zero when starting pulse
028	0x1C	Exceeded maximum Pod life of 80 hours	Reported as "Pod expired"
029	0x1D	Commissioned bit unexpectedly not set
030	0x1E	Unexpected commissioned state upon reset
031	0x1F	Alerts table corruption
032	0x20	Validate encoder count error when bolusing
033	0x21	Bad timer variable state
034	0x22	Unexpected RTC Modulo Register value during reset
035	0x23	Calibrate timer problem
036	0x24	Tick count error RTC
037	0x25	Tick interrupt handler unexpectedly called
039	0x27	Failed to set up alerts for tank fill operation
040	0x28	Bad arg or state
041	0x29	Alert #0 auto-off timeout	Auto-off, not used by Loop app
042	0x2A	Alert #1 auto-off timeout	Not used
043	0x2B	Alert #2 auto-off timeout	Not used
044	0x2C	Alert #3 auto-off timeout	Not used
045	0x2D	Alert #4 auto-off timeout	Not used
046	0x2E	Alert #5 auto-off timeout	Not used
047	0x2F	Alert #6 auto-off timeout	Not used
048	0x30	Alert #7 auto-off timeout	Not used
049	0x31	Incorrect pod state for command
050	0x32	Bad COP value during startup testing
051	0x33	Multi Command Timeout Fault
052	0x34	Reset from unknown cause	More likely on third day of use due to low batteries and/or static electricity
053	0x35	SAW Veto Status unexpectedly not set
054	0x36	External pin reset with incorrect pod progress
055	0x37	Bad beep pattern state variable
056	0x38	Unexpected wire state
057	0x39	Bad variable value for LOAD1/LOAD2 test
058	0x3A	Invalid value in message processing
059	0x3B	SAW reset testing failure
060	0x3C	MCP COP testing failure
061	0x3D	Problem with step sensor pump anchor
062	0x3E	Flash initialization or write error
064	0x40	Encoder open count too high	Probable pump issue, possible occlusion, often seen on 3rd day of use with Loop, especially during or immediately after a bolus
065	0x41	Encoder count excessive variance
066	0x42	Encoder count too low	Safety check, delivery problem inside the Pod and not on the site
067	0x43	Encoder count problem
068	0x44	Open load wire 1 detected	Software or hardware failure in Pod
069	0x45	Open load wire 2 detected	Software or hardware failure in Pod
070	0x46	Problem with Power Switch Array Status and Control Register values
071	0x47	Problem with SAW VETO
072	0x48	Bad timer calibration
073	0x49	Bad timer high value
074	0x4A	Bad timer period value
075	0x4B	Bad ICS trim value
076	0x4C	Unable to trim ICS correctly
077	0x4D	Bad timer calibration mode
078	0x4E	SAW trim error	Safety check, delivery problem inside the Pod
079	0x4F	Unexpected RF transmission error set during reset
080	0x50	Timer Pulse-width Modulator 2 overflow	Static electricity
081	0x51	Bad state before starting pump
082	0x52	Out of Lock Status Latch
083	0x53	Wrong Rx sensitively value
084	0x54	Packet frame length too long
085	0x55	Unexpected IRQ high
086	0x56	Unexpected IRQ low
087	0x57	Pump check table corrupt
088	0x58	Bad pump check table parameters
089	0x59	Error updating pump check table
090	0x5A	Pump check table values too high
091	0x5B	Pump check table corruption
092	0x5C	Prime open count too low	Problem with a safety check after priming
093	0x5D	Bad RF Carrier Detect Threshold
094	0x5E	Write flash byte to disable flash security failed
095	0x5F	Both wire 1 and wire 2 open before starting pump
096	0x60	Timed pump check startup problem 1	Possible pump issue/occlusion
097	0x61	Timed pump check startup problem 2	Possible pump issue/occlusion
098	0x62	Timed pump check excess timeouts 1	Possible pump issue/occlusion
102	0x66	Timed pump check excess timeouts 2	Possible pump issue/occlusion
103	0x67	Timed pump check excess timeouts 3	Possible pump issue/occlusion
104	0x68	Timed pump check pulse issue	Possible pump issue/occlusion
105	0x69	Timed pump check bolus problem	Possible pump issue/occlusion
106	0x6A	Timed pump check above threshold	Possible pump issue/occlusion
128	0x80	Basal under infusion
129	0x81	Basal over infusion
130	0x82	Temp basal under infusion
131	0x83	Temp basal over infusion
132	0x84	Bolus under infusion
133	0x85	Bolus over infusion
134	0x86	Basal over infusion pulse
135	0x87	Temp basal over infusion pulse
136	0x88	Bolus over infusion pulse
137	0x89	Immediate bolus under infusion pulse
138	0x8A	Extended bolus over infusion pulse
139	0x8B	Insulin schedule table corruption
141	0x8D	Bad pulse type parameter
142	0x8E	Sync request with no active temp basal
143	0x8F	Insulin command parse unexpectedly failed
144	0x90	Bad Insulin Schedule Table selection parameter
145	0x91	Basal pulse request with no active basal insulin schedule
146	0x92	Temp basal pulse request with no active temp basal insulin schedule
147	0x93	Bolus pulse request with with no active bolus insulin schedule
149	0x95	Bad insulin command table specification
150	0x96	Bolus termination with incorrect values
151	0x97	Bad open transitions pod progress or count

Decimal	Hex	BLE Specific Pod Faults
160	0xA0	BLE Timeout
161	0xA1	BLE Initiated
162	0xA2	BLE Unknown alarm
166	0xA6	BLE IAAS failure
168	0xA8	BLE CRC failure
169	0xA9	BLE Ping timeout
170	0xAA	BLE Excessive resets
171	0xAB	BLE NACK error
172	0xAC	BLE Req high timeout
173	0xAD	BLE Unknown response
175	0xAF	BLE Request stuck high
177	0xB1	BLE State machine error 1
178	0xB2	BLE State machine error 2
180	0xB4	BLE Arb lost
192	0xC0	BLE Dual NACK error
193	0xC1	BLE Qn max retry exceeded
194	0xC2	BLE Qn critical variable failure

Note on Loop Pod Faults

During early Omnipod Loop testing, there were a number of failures on the third day due to a particular class of additional Pod safety checks. For these checks involving a questionable Pod pulse state, the Pod needs to deliver a pulse within the next 30 minutes to possibly clear this condition or else the Pod will fault. Closed loop use requires a higher number of commands and can use zero or reduced basal rates for extended periods which increases the odds for these conditions to occur. The Loop app uses a Configure Delivery Flags command to disable these particular checks involving the 30 minute recovery window which effectively inhibits the 096-106 Pod faults (all the timed pump check failures) from ever occurring.