| title | permalink |
|---|---|
Toronto |
/Toronto/ |
The Toronto 311 Contact Centre launched Thursday, September 24, 2009. Contains 15000 frequently asked questions within its knowledge database.
- 24/7 Call Centre
- twitter channel (@311toronto) for general information and customer service feedback
- website (toronto.ca/311)
- ECM: Lagan Enterprise Case Management
- Knowledge Base: Lagan
- Online Self-Serve: Customized webservice built into Lagan system ( launched publicly Feb 2, 2010)
- Currently 37 self-serve topics
- Online public access to knowledge base