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doesn't work, no connection? #200

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axel-rank opened this issue Dec 23, 2016 · 7 comments
Closed

doesn't work, no connection? #200

axel-rank opened this issue Dec 23, 2016 · 7 comments

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@axel-rank
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axel-rank commented Dec 23, 2016

Hi, two users in nextcloud can't connect.
Going to the calls app, choosing the other user, everyone sees his own video in the bottom right corner and the avatar of the other in the middle.
Message is: waiting for the other user to join the room. But how? There is no button etc.???
What about a documentation?

@jancborchardt
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Hey @axel-rank, do you have any errors in the browser console? (When you right-click and inspect the page.)

And which browsers do you use?
Also does it work when one of the people refresh? Or both?

@sushidave
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@axel-rank And are they users on the same Nextcloud? I'm asking because the federated calls feature (between different Nextcloud instances) is in the planning, see #21.

@axel-rank
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axel-rank commented Jan 14, 2017

@sushidave
Yes, they are users on the same nextcloud.
@jancborchardt
We use latest Firefox. Refreshing doesn't help. Even only audio doesn't work.
First message is:
spreed2
spreed3

Browser Console:
spreed

@jancborchardt
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Any idea @Ivansss?

@axel-rank
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To be precise:
The test reported in my last post was without a Webcam on a local network. So related to issue #160 this couldn't work at all?
I will try again next week on a live session with cam again.

@nickvergessen
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Firefox does not work without a webcam atm. We are working on that in #179

@STonEDSTonE
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STonEDSTonE commented Jan 19, 2017

I tried to test a bit since i had a similar problem.
I opened Chrome and followed a public link with Chrome as guest, it worked.
I aditionally opened Firefox and followed the public link with Firefox as normal User, it worked.
I logged out of the normal user and followed the public link with Firefox as guest, it didn't work, regardless of Webcam used or not (Screenshot).
spreed
I close Firefox and follow the public link with Firefox as guest again, it now works.
So sometimes a Browser restart works wonders :)

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