=== Missive Live Chat for WordPress ===
Contributors: missiveapp
Tags: chat bot, live chat, customer support chat, website chat, chat, chat online, contact plugin, contact us, customer support, free chat, chat software, IM chat, live chat, live chat inc, live chat services, live chat software, live chatting, live help, live support, live web chat, livechat, live help, live support, olark, online chat, online support, php live chat, snapengage, support software, website chat, wordpress chat, wordpress live chat, wordpress live chat plugin, Zopim, zendesk, Zopim live chat, banckle, clickdesk, click desk
Requires at least: 4.0
Tested up to: 5.7
Stable tag: 1.0.1
Requires PHP: 5.2.4
License: GPLv2 or later
License URI: https://www.gnu.org/licenses/gpl-2.0.html

Live chat is often the best way to solve time-sensitive technical issues or to answer sales related questions. In today’s world, failing to give speedy answers to customers can result in leads lost to a competitor.

Missive Chat is the perfect way to interact with visitors and users from your website without creating additional silos of communication.

== Description ==

In today's fast-paced world, customers expect fast, reliable service. With so much competition out there, failing to do so can result in decreased brand loyalty.

In the online world, live chat is often the most effective channel of communication. According to eConsultancy:

> Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone.

Missive Chat is the perfect way to interact with visitors and users from your website without creating additional silos of communication.

**Key Features**

* **Backed by Twilio Chat - Pay as you go** Missive Chat works on top of Twilio’s Programmable Chat. To use Missive Chat, you first need to sign up for a Twilio account. The significant advantage of using your own Twilio account is you only pay for your metered usage. With less than 200 active chats per month, it is free. For each additional one, you pay a low fee.
* **One-to-many** One chat can be handled by one or many support employees, either simultaneously or at different times. Let's say, for example, a customer wants to know why she hasn't received a product she ordered through your website. A support employee takes the chat, but things turn sideways, and now the customer wants a refund. Instead of telling the customer that he will pass the request to the appropriate team, he @mentions the Finance team, they immediately get access to the chat and refund the customer. The customer leaves happy with the swift response.
* **Fits your branding** The chat widget is highly customizable. The chat's floating button will live in harmony with your website's look and feel.
* **Se habla español, or any other language** Is your website not in English? No problem, you can change (or translate) the text of the widget to anything you want.
* **Schedules** With Missive Chat, you can have an online / offline status based on your team's presence in Missive or via a pre-defined schedule. You will never let a customer guessing whether you're there to respond or not.
* **File exchange** Both you and the user can easily attach images, PDFs, and other files in the chat. A screenshot is worth a thousand words ;)

== Installation ==

Missive Chat works on top of <a href="https://www.twilio.com/chat">Twilio’s Programmable Chat</a>. Before creating your chat account, you first need to <a href="https://www.twilio.com/try-twilio">sign up</a> for a Twilio account to get your Twilio credentials.

Once it's done, head over to your Accounts settings on Missive and add a Missive Chat account.

Install plugin from WordPress directory and activate it.

Under Missive section, fill the information.

Customize the chat widget to your preference.

== Privacy Policy ==

Users privacy is very important to us and we make extra effort to not collect data about the users to the maximum extend possible.
<a href="https://missiveapp.com/privacy">Privacy Policy</a>

== Screenshots ==

1. Missive live chat
2. Customize the look of the chat
3. Translate in your language
4. Share the support load with your team

== Changelog ==

= 1.0.1 =
* Update tested version to 5.7
* Fix single quote escaping

= 1.0 =
* Initial release.