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Atreus keyboard does't work in UEFI/BIOS #733

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necsoiu opened this issue Jan 3, 2022 · 12 comments
Closed

Atreus keyboard does't work in UEFI/BIOS #733

necsoiu opened this issue Jan 3, 2022 · 12 comments
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bug Something isn't working kaleidoscope Requires work on the Kaleidoscope side too

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@necsoiu
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necsoiu commented Jan 3, 2022

Describe the bug
Atreus keyboard does't work in UEFI/BIOS.

  • Chrysalis Version: [e.g. 0.8.6]
@necsoiu necsoiu added the bug Something isn't working label Jan 3, 2022
@obra
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obra commented Jan 3, 2022 via email

@necsoiu
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necsoiu commented Jan 4, 2022

Hi, Can you confirm that you've updated the firmware of the keyboard using the latest version of Chrysalis? (You can find instructions about how to do that here: https://shop.keyboard.io/pages/atreus-getting-started) Best, jesse
…
On Sun, Jan 2, 2022 at 11:14 PM necsoiu @.> wrote: Describe the bug Atreus keyboard does't work in UEFI/BIOS. - Chrysalis Version: [e.g. 0.8.6] — Reply to this email directly, view it on GitHub <#733>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAALC2G6BEJRJBQMTFEA62DUUFED5ANCNFSM5LEVBR3Q . You are receiving this because you are subscribed to this thread.Message ID: @.>

Hi,
Yes I can cofirm I have updated the firmware like in your recomandation.
Mesasage after update
The reconnect option was not working, but after unplug and reconect the keyboart everything seems ok, except the keyboard still does't work in UEFI/BIOS.

@obra
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obra commented Jan 4, 2022 via email

@necsoiu
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necsoiu commented Jan 5, 2022

Can you tell me what device it's not working on? (This was a known issue with the firmware that the Atreus shipped with, but that has generally been believed to be fixed and working fine in recent Kaleidoscope releases. Thanks!
…
On Mon, Jan 3, 2022 at 11:13 PM necsoiu @.> wrote: Hi, Can you confirm that you've updated the firmware of the keyboard using the latest version of Chrysalis? (You can find instructions about how to do that here: https://shop.keyboard.io/pages/atreus-getting-started) Best, jesse … <#m_5819634741663796865_> On Sun, Jan 2, 2022 at 11:14 PM necsoiu @.> wrote: Describe the bug Atreus keyboard does't work in UEFI/BIOS. - Chrysalis Version: [e.g. 0.8.6] — Reply to this email directly, view it on GitHub <#733 <#733>>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAALC2G6BEJRJBQMTFEA62DUUFED5ANCNFSM5LEVBR3Q https://github.com/notifications/unsubscribe-auth/AAALC2G6BEJRJBQMTFEA62DUUFED5ANCNFSM5LEVBR3Q . You are receiving this because you are subscribed to this thread.Message ID: @.> Hi, Yes I can cofirm I have updated the firmware like in your recomandation. [image: Mesasage after update] https://user-images.githubusercontent.com/1866443/148022069-07d4ddee-b2cc-4563-acf5-1da683077678.png The reconnect option was not working, but after unplug and reconect the keyboart everything seems ok, except the keyboard still does't work in UEFI/BIOS. — Reply to this email directly, view it on GitHub <#733 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAALC2B4WCMGFZ4CUAI7MJDUUKMZLANCNFSM5LEVBR3Q . You are receiving this because you commented.Message ID: @.**>

I

@necsoiu necsoiu closed this as completed Jan 5, 2022
@necsoiu
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necsoiu commented Jan 5, 2022

It's not working on any device. I've tested on Lenovo and HP laptops, and now it is connected on HP Prodesk 600 G4 MT (with latest bios firmware).

@necsoiu
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necsoiu commented Jan 13, 2022

Can you tell me what device it's not working on? (This was a known issue with the firmware that the Atreus shipped with, but that has generally been believed to be fixed and working fine in recent Kaleidoscope releases. Thanks!
…
On Mon, Jan 3, 2022 at 11:13 PM necsoiu @.> wrote: Hi, Can you confirm that you've updated the firmware of the keyboard using the latest version of Chrysalis? (You can find instructions about how to do that here: https://shop.keyboard.io/pages/atreus-getting-started) Best, jesse … <#m_5819634741663796865> On Sun, Jan 2, 2022 at 11:14 PM necsoiu @.> wrote: Describe the bug Atreus keyboard does't work in UEFI/BIOS. - Chrysalis Version: [e.g. 0.8.6] — Reply to this email directly, view it on GitHub <#733 <#733>>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAALC2G6BEJRJBQMTFEA62DUUFED5ANCNFSM5LEVBR3Q https://github.com/notifications/unsubscribe-auth/AAALC2G6BEJRJBQMTFEA62DUUFED5ANCNFSM5LEVBR3Q . You are receiving this because you are subscribed to this thread.Message ID: @.> Hi, Yes I can cofirm I have updated the firmware like in your recomandation. [image: Mesasage after update] https://user-images.githubusercontent.com/1866443/148022069-07d4ddee-b2cc-4563-acf5-1da683077678.png The reconnect option was not working, but after unplug and reconect the keyboart everything seems ok, except the keyboard still does't work in UEFI/BIOS. — Reply to this email directly, view it on GitHub <#733 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAALC2B4WCMGFZ4CUAI7MJDUUKMZLANCNFSM5LEVBR3Q . You are receiving this because you commented.Message ID: @._**>

I

Why is this threat closed? It was solved? If yes, please tell me what should I do becaus I still can't use my keyboard in UEFI/BIOS.

@obra
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obra commented Jan 13, 2022

It looks like you closed it yourself. I'll happily reopen it.

@obra obra reopened this Jan 13, 2022
@algernon
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I've been trying to reproduce this, and made some progress: the Atreus with the same firmware has worked fine on my PC (UEFI), and on my - pretty ancient - laptop (old BIOS). However, I found a neighbour with a laptop where the problem is reproducible.

We're trying to narrow it down further.

@necsoiu
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necsoiu commented Jan 16, 2022

I've been trying to reproduce this, and made some progress: the Atreus with the same firmware has worked fine on my PC (UEFI), and on my - pretty ancient - laptop (old BIOS). However, I found a neighbour with a laptop where the problem is reproducible.

We're trying to narrow it down further.

On my Asus UEFI it also works very well. It seems that the problem is only with some UEFI/BIOS.

@ghost
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ghost commented Feb 5, 2022 •
edited by ghost
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Same problem with a Keyboardio Model01 on my 3 machines: on my Fujitsu laptops (Celsius H730 2013 and Lifebook E5410 2021) I cannot enter the disk password, while on a Dell Poweredge T20 server both keyboard and mouse work in the BIOS GUI but not in the boot selection menus. All firmwares are up-to-date.

@gedankenexperimenter
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Quite a while back, while I was working on the HID module of Kaleidoglyph, I noticed a problem where Kaleidoscope wouldn't switch to 6KRO mode unless I made a particular change to KeyboardioHID. It was not at all clear to me why that change worked, nor why the existing code didn't, so I posted a draft PR to try to get a discussion started: keyboardio/KeyboardioHID#50. Alas, we never did pursue the cause then. It might be related to this issue, but I haven't tested any version of it recently.

@algernon algernon added the kaleidoscope Requires work on the Kaleidoscope side too label May 27, 2022
@necsoiu necsoiu mentioned this issue Jan 6, 2023
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@obra
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obra commented Feb 26, 2024

Closing out because this isn't a Chrysalis (configuration tool) issue

@obra obra closed this as not planned Won't fix, can't repro, duplicate, stale Feb 26, 2024
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