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jb-tweaks-change-mgmt-itil

Copyright (C) 2019-2021 Jeffrey Bostoen

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What?

Modifies Change:

  • prevents automatic computation of impacted items (computed). Often undesired: if you manually add a core switch, this could add a lot of 'computed' items which are also impacted - which makes it less obvious to see the ones that really matter (manually added). The tab 'impact analysis' still works the same.
  • adds 'reminder' field (only visible for NormalChange)

Modified NormalChange:

  • allows to not specify an acceptance_comment

Modifies NormalChange, RoutineChange:

  • always allow 'reject', even further in the process

Modifies EmergencyChange, NormalChange and RoutineChange:

  • prevent 'title' from becoming read-only when state changes to 'implemented'
  • prevent 'private_log' from becoming read-only when state changes to 'closed'
  • prevent 'impact' from being mandatory
  • make fallback default to 'restore from backup'

Cookbook

XML

  • add field to existing class
  • change default value for field
  • override a method
  • override a property