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This repository has been archived by the owner on Oct 2, 2020. It is now read-only.
Staff will need to communicate with each other to co-ordinate actions involving customers. This could be done out of band through email, but this approach
exposes customer details to a third-party
breaches privacy
is not easy to audit
introduces friction
A secure internal messaging system could be built up from the Atmosphere framework since a common use case for this is a chat window. This could
report the online status of other staff members
hold messages until the recipient comes online
support Markdown for making links out of system IDs (customer, invoice, order etc)
provide a general alert mechanism (broadcast to all)
provide a reminder mechanism to ensure staff keep in touch with customers
provide a memo system for customer email chains
The text was updated successfully, but these errors were encountered:
Staff will need to communicate with each other to co-ordinate actions involving customers. This could be done out of band through email, but this approach
A secure internal messaging system could be built up from the Atmosphere framework since a common use case for this is a chat window. This could
The text was updated successfully, but these errors were encountered: