Unable to connect email account after brand new install of Elementary OS 7 #947
-
I've just installed a brand new Elementary OS 7 from scratch and now I'm having a problem setting-up email. I started the email app and it pops up a dialog saying "Mail uses email accounts configured in system settings". That's fine. So I go to system settings, add an account, provide the necessary imap and smtp settings, the connection test succeeds and the account shows in "Online Accounts". I launch Mail again, and it displays the same dialog. I click on the "Online Accounts..." button and it opens the Online Accounts page of System Settings. And there is no visible way of selecting the mail account. Clicking or double-clicking has no effect. Now what do I do? I don't want to sound ungrateful but shouldn't the instructions be more obvious? |
Beta Was this translation helpful? Give feedback.
Replies: 1 comment 3 replies
-
Hey @BruceH2020, |
Beta Was this translation helpful? Give feedback.
Hey @BruceH2020,
that certainly isn't how Mail should behave. Usually once at least one mail account got configured this dialog is supposed to go away, so there is definitely something wrong here.
If possible please run Mail from terminal by first executing
killall io.elementary.mail
. Then runio.elementary.mail
and post the output you get in the terminal here.If you get no output from Mail it would be helpful if you could do the same with the System Settings app by replacing
io.elementary.mail
withio.elementary.switchboard
but then also going through the process of adding your mail account again (if the output includes your Mail address you might want to redact it before posting it her…