Stay Away from Reolink Trackmix

[rpm5099]

There is an issue with stuttering/dropped frames with the Reolink Trackmix via RTSP, in the Reolink application it is fine but obviously that does no good for Frigate. The picture looks very good otherwise. I have been in contact with their support for about 2 months and I've gotten nowhere. I've sent them raw videos, verbose ffmpeg logs, and finally (after they acknowledged there is definitely an issue with the camera) a full packet capture - it's been "sent to the engineers". I've asked to speak directly with the engineers, and was told no.

On top of that the main stream is fixed at H265 and there is no option to change the codec. I actually got Reolink to send me H264 firmware, and it looked so bad it was clearly unusable - Reolink TrackMix Wifi Firmware v3.0.0.3748_2408132492 - H.264 main stream. They also do not hold their home setting at all, it's way off within hours of setting it - I have 2 and I've confirmed all of this on both.

It would be one thing if they offered me a refund or an exchange for a different device, they offered me $20. Reolink is not a brand I will use anymore if there are any equivalent options in the same price range.

Here is what I have shared with Reolink support - stuttering

[mrBobMusic]

There is an issue with stuttering/dropped frames with the Reolink Trackmix via RTSP, in the Reolink application it is fine but obviously that does no good for Frigate. The picture looks very good otherwise. I have been in contact with their support for about 2 months and I've gotten nowhere. I've sent them raw videos, verbose ffmpeg logs, and finally (after they acknowledged there is definitely an issue with the camera) a full packet capture - it's been "sent to the engineers". I've asked to speak directly with the engineers, and was told no.

On top of that the main stream is fixed at H265 and there is no option to change the codec. I actually got Reolink to send me H264 firmware, and it looked so bad it was clearly unusable - Reolink TrackMix Wifi Firmware v3.0.0.3748_2408132492 - H.264 main stream. They also do not hold their home setting at all, it's way off within hours of setting it - I have 2 and I've confirmed all of this on both.

It would be one thing if they offered me a refund or an exchange for a different device, they offered me $20. Reolink is not a brand I will use anymore if there are any equivalent options in the same price range.

Here is what I have shared with Reolink support - stuttering

I have two Trackmix cameras. Today I tried to set them up in Frigate. I did not get as far as you did. I don't think I have created the correct rtsp string.
Here's what I have: - path: rtsp://admin:[email protected]:554/av_stream/ch0
I tried testing my link in VLC, as suggested in this video.
https://www.youtube.com/watch?v=cRjKu0Y6USY&t=304s

VLC errors out, with "connection failed". Could you tell me the correct syntax for the rtsp string?

Thanks...

[rpm5099]

@mrBobMusic Sure, if you go to rtsp://admin:[email protected]:554/ it should give you the main stream by default. You get the same stream by going to rtsp://admin:[email protected]:554/Preview_01_main. The sub stream is on rtsp://admin:[email protected]:554/Preview_01_sub. This isn't exactly easy to find I agree.

I would be interested to know if you have stuttering/dropped frames in your feed.