500 Internal Server Error on SetUp

[RowMax03]

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Describe the bug

So i tried setting up the integration for ca 40mins now. Dosen't matter if I choose amazon.de or .com use Otp or not after the Alexa sign in screen pops up. It either says that my account dosen't exist or it will give me Captcha challange which will result in a 500 Server Error.

To Reproduce

1. Go to 'Install'
2. Click on 'Submit'
   Try to Sign in into Amazon Alex Account
3. See error

Expected behavior

Sign in/Account Linking working

System details

• Home Assistant version:
  Core
  2024.11.3
  Frontend
  20241106.2
• alexa_media version (from const.py or HA startup log):
  5.0.0
• alexapy version (from pip show alexapy in homeasssistant container or HA startup log):
• Is Amazon 2FA/2SV enabled <!---We will not debug login issues if unanswered---> (y/n): y, tried first without and then with on .com and .de
• Amazon Domain: .com/.de

Debug Logs (alexa_media & alexap
home-assistant_2024-11-29T01-52-26.043Z.log
y)
Please provide [logs]Additional context

It could be the case that the Amazon Servers are currently not working correctly because its 2:30 in the night

[MaJerle]

Same issues here.

[samsonusmc]

Same and following

[Kospolo]

Same here. Following.

[Reecem98]

Same issue. Following

[malosaaa]

After setting up same error as you guys here the log

Logger: homeassistant.util.package
Source: util/package.py:152
First occurred: 5:35:22 AM (3 occurrences)
Last logged: 5:35:27 AM

Unable to install package alexapy==1.29.4: × No solution found when resolving dependencies: ╰─▶ Because alexapy==1.29.4 depends on aiofiles>=23.1.0,<24.0.0 and aiofiles>=24.1.0, we can conclude that alexapy==1.29.4 cannot be used. And because you require alexapy==1.29.4, we can conclude that your requirements are unsatisfiable.

[hendmele]

same here

[Fullmojjo]

Same here

[danielbrunt57]

After setting up same error as you guys here the log

Logger: homeassistant.util.package
Source: util/package.py:152
First occurred: 5:35:22 AM (3 occurrences)
Last logged: 5:35:27 AM

Unable to install package alexapy==1.29.4: × No solution found when resolving dependencies: ╰─▶ Because alexapy==1.29.4 depends on aiofiles>=23.1.0,<24.0.0 and aiofiles>=24.1.0, we can conclude that alexapy==1.29.4 cannot be used. And because you require alexapy==1.29.4, we can conclude that your requirements are unsatisfiable.

alexapy 1.29.4 does not support HA Core 2024.12 yet.
Core 2024.12 updated Python from 3.12 to 3.13 and aiofiles from 23.1.2 to 24.1.0
Currently, alexapy requires aiofiles 23.x...

[MaJerle]

@danielbrunt57 The OP has version 2024.11.

Home Assistant version:
Core
2024.11.3

[danielbrunt57]

@danielbrunt57 The OP has version 2024.11.

Home Assistant version:
Core
2024.11.3

I realize that but I was not replying to the op but @malosaaa, who should not have posted his error here as his error is due to HA Core 2024.12.0b# where python is now 3.13 and aiofiles is 24.1.0.

[randywgreen]

User error for me... I was using the wrong email/password combination on the configuration UI causing it to result in a 500 error as to be expected.

[danielbrunt57]

User error for me... I was using the wrong email/password combination on the configuration UI causing it to result in a 500 error as to be expected.

Otherwise known in IT support as a PEBKAC issue - Problem Exists Between Keyboard And Chair! 😊

[thefunkygibbon]

sigh, literally every single time i got to install this bloody plugin it seems to be broken in some way.

[RowMax03]

Tp be fair the issue is likely on Amazon. During Setup Amazon was telling me that the account I am using isn't signed up (It is, I used it in the Alexa app to doublecheck and the signup process it was defaulting to was telling me that the email was already used). Sadly however it's on the devs of this plugin to fix it or give clearer instructions for eu users maybe?